Complaints Policy
Prepared for: Olympus Mediterranean Food Wholesale
Address: 66 Strathmore Road, Glasgow, G22 7DY
Email: sales@olympusfoodswholesale.co.uk
1. Purpose
Olympus Mediterranean Food Wholesale (“we,” “our,” or “us”) is committed to providing high-quality products and excellent service. This Complaints Policy explains how customers and partners can raise concerns or complaints and how we handle them promptly, fairly, and transparently.
2. Scope
This policy applies to all complaints regarding our products, services, delivery, or interactions with our staff.
3. Making a Complaint
To make a complaint, please:
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Contact us via email at sales@olympusfoodswholesale.co.uk or in writing to our address at 66 Strathmore Road, Glasgow, G22 7DY.
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Include your full name, contact details, order number (if applicable), and a clear description of the issue.
4. Acknowledgment and Response
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We will acknowledge receipt of your complaint within 2 business days.
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We aim to investigate and provide a full response within 10 business days.
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If the complaint requires more time, we will inform you of the expected timeframe.
5. Investigation and Resolution
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All complaints are treated confidentially and reviewed thoroughly.
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We will assess the complaint, communicate with relevant parties, and determine appropriate actions to resolve the issue.
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Remedies may include replacement, refund, or corrective action depending on the nature of the complaint.
6. Escalation
If you are not satisfied with our response, you may request escalation to a senior manager for further review.
7. Continuous Improvement
We use feedback from complaints to improve our products, services, and customer experience.
8. Policy Review
This policy may be updated periodically. The latest version will be available upon request or on our website.
